Overview

We use Australia Post to deliver our parcels to AUS and NZ.

Shipping within AUS takes between 1-5 business days, while 5-10 business doys in NZ
Shipping within the UK takes 1-2 business days, tracked. We have a warehouse in the UK so that we can ship domestically to all our UK customers.
Shipping within Canada takes between 5-8 business doys

Other countries take between 15-25 business days (depending on your local post services).

**To the USA and all other countries, we use UPS as a carrier from our warehouse, however, once it arrives in your country, it will be handed over to your local post services. They will be responsible for the delivery of your parcel. We urge customers to contact your local post office for assistance

Christmas Order Deadlines

Please place your order by the below dates for your best chance to receive before Christmas.

Australia - except WA and NT

- Standard Post - Order by 15 December

- Express Post - Order by 20 December

Australia - WA and NT

- Standard Post - Order by 13 December

- Express Post - Order by 18 December

Terms of Product Use

The advice on our website is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of beauty and cosmetic products. We recommend that you consult your medical practitioner prior to using any of the products sold on our website to determine if they are suitable for you. If you are in need of medical attention call 000 immediately or your physician.

Please follow the guidelines of use for each product. These guidelines can be found on both the product page on our website, and on the packaging of each product.

Your GP or healthcare practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each individual user. The testimonials and reviews published on this website or about our products or Service on any other platform are the opinions of the authors only and are not medical or scientific opinions.

Disclaimer

By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept al responsibility for activities that occur under your account (eg, orders placed by someone else using your account). Alya Skin reserves the right fo terminate your account without notice at its discretion. Alya skin is not liable to any disruptions to this website.


Alya disclaims all lability 1 the fullest extent permitted by law for any injury allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury allergic reaction, adverse side effects, loss or damage, the maximum aggregate lability of Alya Skin will be the value
of the product purchased, You acknowledge that we de not manufacture the products on our website, we simply distribute the products.


Alya reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g size, price ete), Alya Skin reserves the right fo refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancelation of an order and your chosen payment method has been charged, Alya Skin shall issue a credit to that chosen payment method in the amount of the cancelled order.

Delivery

Delivery Alya Skins not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster such as an earthquake or an endemic or pandemic such (COVID-19. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.

Lost Parcels

Alya Skin accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via our website by clicking the ‘Track my Order. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us. It is the customer's responsibility to pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorized purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify Alya Skin for any loss or damage which may arise through your unauthorized use of the website or Service.

Refunds / Returns Policy

Our products come with guarantees that cannot be excluded under the Australian Consumer Law Aya Skin will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery. The product must not have been used, show any signs of wear and fear, and the packaging must not have been damaged. If the packaging is damaged in only way or if the product has been opened / used, you will not be entitled too refund or replacement.

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