We use Australia Post to deliver our parcels to AUS and NZ.
Shipping within AUS takes between 1-5 business days, while 5-10 business doys in NZ
Shipping within the UK takes 1-2 business days, tracked. We have a warehouse in the UK so that we can ship domestically to all our UK customers.
Shipping within the USA takes between 1-4 business days We have a warehouse in USA so that we can ship domestically to all our USA customers.
Shipping within Canada takes between 5-8 business doys
Other countries take between 15-25 business days (depending on your local post services).
**To the USA and all other countries, we use UPS as a carrier from our warehouse, however, once it arrives in your country, it will be handed over to your local post services. They will be
responsible for the delivery of your parcel. We urge customers to contact your local post office for assistance
Terms of Product Use
‘The advice on our website isnot tobe substituted for profestional medical advice. Thie website i solaly an online stare forthe distribution and sole of beauty and cosmetic products
We recommend that you consult your medical practitioner prior to using any ofthe products sold on our website to determine if they are suitable for you. Ifyou are in need of medical
ottention coll 000 immediately or your physician
Pleate follow the guidelines of use for each product. These guidelines can be found on both the product page on our website, and on the packaging of each product.
‘Your GP or healthcare praciitioner should be consulted if you have any medical questions that need to be addressed. We make ne guarantees about the results of your use of the
product as results will vary for each invidual user. The testimonials and reviews published on this wabsita or about our products or Service on any other platform are the opinions of the
‘outhors only and are not medical or scientific opinions.
By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your
compute, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website
By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept al responsibilty for
‘octivties that occur under your account (e.. orders placed by someone else using your account). Alya Skin reserves the right fo terminate your account without notice at its discretion. Alya skin is not liable to any disruptions to this website.
‘Alya disclaims all liabily 1 the fullest extent permitied by law for any injury allergic reaction, adverse side effects, los, or damage suffered in relation to or arising from use or misuse
‘of a product, our website or our Service. In the event of such injury allergic reaction, adverse side effects, loss or damage, the maximum aggregate lability of Alya Skin willbe the value
of the product purchased, You acknowledge that we de not manufacture the products on aur website, we simply distribute the products.
Alya reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g size, price ete), Alya
‘Skin reserves the right fo refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancelation of an order and your chosen payment
‘method has been charged, Alya Skin shall ieeue a credit to that chosen payment method in the amount of the cancelled order.
Delivery Alya Skins not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond its reasonable
control. An event beyond its reasonable control would include but is not limited to war, rebellion, labour strike, natural disaster such as an earthquake or an endemic or pandemic such
(8 COVID-19. In such circumstances we shall use reasonable endeavours to deliver the product to you once the event no longer prevents us from doing so.
Alya Skin accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track
the item via our website by clicking the ‘Track my Order. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address
information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, itis the customer's responsibility to pay for the product to be re-sent to the correct address.
Refunds / Returns Policy
‘Our products come with guarantees that cannot be excluded undar the Australian Consumer Law Aya Skin will accept all refunds or replacement requests ifthe products are returned to our warehouse within 1& days of delivery. The product must not have been used, show any signs of wear and fear, ond the packaging must not have been damaged. Ifthe packaging is damaged in ony way or ifthe product has been opened / used, you will nct be entitled too refund or replacement.
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